The second Redstone 2 build is here for both PC and Mobile, but many Windows phone users can’t install it on their devices. Microsoft’s has officially acknowledged this issue, and promised to deliver a fix as soon as possible.

According to Insiders’ reports, many phones don’t even detect the Mobile Build 14905, let alone download it. The fact that Microsoft has acknowledged this issue reassures users, as this confirms the tech giant is actively searching for a solution.

It seems that Microsoft has learnt its lesson from the Windows 10 Anniversary Update episode, and was quick to acknowledge this build problem. For a quick reminder, the Redmond giant officially admitted the Anniversary Update freezes only after tens of thousands of users reported the bug.

Microsoft acknowledges Insiders can’t detect Mobile Build 14905

At the same time, the tech giant also offers a few suggestions that could hopefully help users to install the Mobile Build 14905. First, check the following elements:

We shared a new Mobile today to the Fast ring, build 14905.  While some users were able to download and install the build without issue, other users are encountering one of a few scenarios that are preventing their device from finding the build.

  • Make sure you’re got an active internet connection on your device.
  • Ensure you are set to WIP Fast via the Settings menu (not the legacy Insider app).
  • Reboot your device & re-check for updates.

According to Microsoft, two patterns can be isolated in case you’re not receiving build 14905:

  1. Your device is stuck on build 14393.82. This happens because you probably switched to the Release Preview ring yesterday and installed the .82 cumulative. Unfortunately, today your phone isn’t receiving build 14905.

  2. Your device says “No Internet” when trying to switch rings. In this situation, you can turn off Wi-Fi, reboot your device, and then reconfigure your Insider ring settings as desired.

In case you’ve already found a fix for this issue, you can help the community and list it in the comment section below.

RELATED STORIES YOU NEED TO CHECK OUT:

  • Windows 10 Mobile Anniversary Update breaks touch interface
  • Windows 10 Mobile Anniversary Update reduces sound quality
  • How to uninstall the Windows 10 Mobile Anniversary Update

If the advices above haven’t solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

Still having issues? Fix them with this tool:

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