You already know that when it comes to considering a new product or service, especially when dealing with something as impactful as internet or cable, it’s crucial to know if it’s reliable. Since Xfinity is a well known company, you may want to know if it can be trusted to handle not only your entertainment, but your communication as well.

Xfinity is a good and reliable network company that can give you fast internet with good connection. Xfinity is ranked in third place for internet service providers and has had an above average satisfactory rate of 67/100 in customer service.

As a paying customer, you may want to know why Xfinity is ranked so high and if it is best for you. Keep reading to understand the pros and cons of this company and if it is a good fit for your internet needs.

What Is Good About Xfinity?

Xfinity offers multiple services and plans to suit your needs. There is no question based on the performance why this company was voted so high, because a lot of good has been done by them, leaving many satisfied customers. But do these things measure up in comparison with the cons and the prices? Let’s take a look!

Here are the pros of Xfinity Comcast:

  • Xfinity has the number one fastest internet speed in America.A wide collection of data plans to choose from based on your needs.They offer “Xfinity Rewards” which opens up many opportunities to events, rewards like gift-cards and sweepstakes, and is very easy to apply for.They have plans that offer up to 2 Gig speed and 1,200 Mbps which will help those who are either impatient people wanting to be entertained, or hard working people with home offices.They have more than just internet but also cable, broadcasting, and home security deals all from the same company so all your bills will be organized and go to the same place. No more messy counter tops from all your separate bills!

Now, let’s take a look at the cons of Xfinity.

What Is Bad About Xfinity?

Everything comes with the balance of good and bad–including service companies. While the things listed above prove the company to be reliable and fast, there are a few drawbacks that caused the company to fall short of first place.

They include:

  • Xfinity has bad service in specific areas like Nevada, Alaska, and most Midwestern states.Costs depend on the state or city customers live in, so some people get much better deals than others.Customers have reported bad customer service experiences, for example: Service Protection Program was described as “fraudulent” by attorney general Bob Ferguson, long times on hold, and rude employees.Xfinity has hidden fees jammed into bills making them more expensive than originally stated.Expensive bills for any damage to equipment including mold or damage from storms.

The storm damage may sound a little “out there” considering we keep our WiFi and cable boxes inside. However, after Hurricane Ike in 2008, Xfinity Comcast customers were charged hundreds (and some customers were charged over a thousand) for the damages, when many lost their homes.

While there are fewer cons and more pros, to many people, these cons outweigh the pros, which is one of the reasons why in spite of having great internet speed, the company was not ranked the highest.

What Are the Costs for Each Xfinity Plan?

One of the pros about the company is the assortment of data plans they offer. 

Here is a look at the different plans and their prices:

We all want that great internet speed! Xfinity’s speed is the best in most areas, but to many people, the cost outweighs the results based on their budget.

What Are the Top 3 Internet Service Providers?

Knowing what you do now about the company, it is probably clear why they did not have a high rate of customer satisfaction, but you may be wondering “What was so good about the other companies?”

AT&T

AT&T is the number one company in the United states for internet needs because of their free security applications. The company offers more protection of your personal information and of your data plans. They have a higher speed than Verizon and better customer service than Xfinity, and no hidden fees!

Verizon

Verizon was voted into second place because of their security, customer service, and their smart roadside assistance to keep their customers safe in more areas of their lives than just home security. 

Xfinity

While Xfinity may have the fastest speeds, customer satisfaction is a larger priority. People want the best price with no tricks or string attached, and that is not something you will find with Xfinity Comcast.

Conclusion

Xfinity Comcast is a reliable company with speedy internet but becomes very pricey and has given many customers bad experiences with their customer service. Is Xfinity Comcast worth it? That depends on your financial and service needs. You now have tools to figure out if this works for you!